See our What's New for an overview of what was released in the last month.
This week's release notes include:
- 1-Click Mail Signature (Support) (paid)
1-Click Mail Signature automatically applies the correct mail signature in just one click! Reply to the ticket and click Apply Signature. The app automatically detects the email address your customer is writing to and applies it to your ticket. This helps agents avoid applying the wrong macro as a signature, and helps prevent customer confusion.
DanDomain Classic by Proventic (Support, paid)
DanDomain Classic by Proventic gives your agents a clear overview of customer information, including all past and current orders, order lines, and total amounts. By providing your agents with the right tools you give them the opportunity to take action on the gathered insights. The unified workspace also makes it easy for your agents to provide efficient and contextual customer support.
Kore.AI Chat (Messaging)
Kore.AI Chat is the Gartner-leading conversational AI for exceptional customer self-service - listen, respond, and resolve automatically. Assign the Intelligent Virtual Assistant to converse with your customers for common and repetitive requirements to free up your agents for more critical, high value requests. Upon request, Agent Transfer transfers the customer from the Virtual Assistant to the human agent in Zendesk Support's Agent Workspace.
Digital Genius (Messaging)
Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human! Digital Genius gives you end-to-end resolution of support enquiries powered by conversational AI and process automation engine. Plug and play visual process builder with a library of pre-built AI intents, process actions, integrations and code-free connectors into any external API. Using the flow builder, you can visually represent your customer service processes, connect it to your systems and create personalized responses based on order information, tracking insights, time checks and many other factors.
- Object Level permissions and standard field configurations on Custom Objects has now been released for our EAP customers. Enroll into the Custom Objects EAP to try it out!
- Ensure you update your saved bookmarks as the Custom Objects page URL in the Admin center is soon changing from admin/objects-rules/
custom-objects/objects to admin/objects-rules/custom- objects/legacy-objects.
Products with no updates this week
- Admin Center
- Zendesk Bots
- Zendesk Chat & Messaging
- Guide & Gather
- Mobile SDKs
- Sunshine Conversations
- Web Widget (Classic & Messaging)