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What's new in Zendesk: July 2023



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Lisa Kelly

Zendesk Documentation Team

Edited Jul 17, 2023


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4 comments

Zendesk settings have changed. Unavailable associates can be assigned tickets. I just looked through June and July releases, no mention of this change

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Elizabeth Williams

Zendesk Documentation Team

A new feature for Guide (Support for copying and pasting content from third-party document types) was announced on June 30 and didn't make it into the original "What's New in Zendesk: July 2023" article. I've added it to the Guide section with a link to Supported help center styles for third-party document types.

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The new UI is awful. How do I switch it back. It doesn't work for my workflow. 

 

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I am not happy with the new UI it does not work for our business and now parts are missing.

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