Announcing EAP for expanding text with Generative AI in Knowledge

Announced on	Enrollment opened	EAP rollout begins
October 26, 2023	October 4, 2023	October 26, 2023

We are excited to announce the launch of the EAP for the new AI-powered text expansion feature in Knowledge. This feature will help you to quickly and efficiently create expanded content for articles and content blocks.

This announcement includes the following topics:

• What’s changing, and why?
• How will this affect me?
• What do I need to do?

What's changing and why?

Text expansion in Knowledge harnesses generative AI powered by OpenAI’s Enterprise GPT, and automatically improves your content by adding additional language to original text. 

You can now write a short note or bullet points in the article editor, then use the Expand text tool to expand the content into a complete paragraph. If you don’t like the expanded suggestion, you can retry up to five times until you receive the content that fits your needs.

How will this affect me?

Once you register for the EAP, you can use Admin center to enable the Generative AI feature. Once the feature is enabled, content creators creating or editing help center articles or content blocks can select text in the editor, then click the expand icon () to launch the feature. The Expand text window opens, displaying the original text and expanded suggestion. Content creators can either click:

• Replace selection to accept the suggestion and add it to their article or content block, or
• Try again to generate a new suggestion. 

Content creators can generate up to five suggestions, and then scroll between them to review and select the one they want to use in their article or content block.

What do I need to do?

The EAP is available for all customers on Professional and Enterprise Plans. 

You can sign up for the EAP by filling in this sign-up form. Afterwards, you’ll have to enable Generative AI features in Admin Center. See Using generative AI to expand help center content (EAP)