Finding tickets similar to the current ticket (EAP)



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Erin O'Callaghan

Zendesk Documentation Team

Edited Oct 24, 2024


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3 comments

Is there any idea when roughly this is going to be available not as EAP but as a usual part of the add-on?

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Is there any idea when roughly this is going to be available not as EAP but as a usual part of the add-on?

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Are you considering a “train” feature, so we can suggest similar tickets to train the model, if no one is found by AI?

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