Configuring and managing your Zendesk instance effectively is crucial for delivering outstanding customer support. To kickstart your journey, we've assembled a series of informative videos to equip you with the fundamental knowledge you need. These videos are designed to help new Zendesk administrators understand the basics of Zendesk so that you can confidently navigate, manage, and optimize your account.
Understand the resources you can use to learn about Zendesk, how to access them, and how to get more help when needed.
In this video, you'll learn the foundations of the Zendesk platform, including the types of users you can add and the capabilities each of them has access to.
This video explores the three main types of users in Zendesk and their role in managing workflows.
Groups and organizations allow you to create specific ticketing workflows. Learn about how these features come together to keep your account organized and efficient.
Get to know the Zendesk Marketplace, where you can connect your tech stack for a more seamless agent experience.
This video will demonstrate how to automate repetitive manual tasks that your agents must do today using business rules like triggers and automations.
Learn how macros can help your team reduce their manual efforts on tickets while saving time and creating consistency across your support processes.
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