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  • Stephen Whyte

    I'm looking for some best practices on using Zendesk in a tiered tech support environment. We are testing OCR and adding Messaging to our Guide to be used by our client's as a self-service portal.

  • Brett Bowser
    Zendesk Community Manager

    Hey Stephen Whyte, this is a great question! Could you post this in our Success with Zendesk topic so our Success team can follow up with you? 

    Thanks in advance!


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