Issue symptoms

My dynamic content isn’t populating translated text. How can I fix it?

Resolution steps

If your dynamic content isn’t populating properly, check the following:

If the issue appears on your help center content, ensure the names of your help center variant and the dynamic content variant match. If there is a mismatch, for example, one shows English (United States) and the other English (United Kingdom), the dynamic content will not display.
If the dynamic content appears on your help center theme code, follow this format for your dynamic content placeholder: {{ dc 'name_example' }} instead of {{dc.name_example}}.
For agents working on tickets, ensure the Language field of the agent profile and your dynamic content variant match.
If the right variant doesn't appear in your dynamic content settings, enable the matching language variant.

For more information, see these articles: