Issue symptoms
My dynamic content isn’t populating translated text. How can I fix it?
Resolution steps
If your dynamic content isn’t populating properly, check the following:
- If the issue appears on your help center content, ensure the names of your help center variant and the dynamic content variant match. If there is a mismatch, for example, one shows English (United States) and the other English (United Kingdom), the dynamic content will not display.
- If the dynamic content appears on your help center theme code, follow this format for your dynamic content placeholder:
{{ dc 'name_example' }}
instead of{{dc.name_example}}
. - For agents working on tickets, ensure the Language field of the agent profile and your dynamic content variant match.
- If the right variant doesn't appear in your dynamic content settings, enable the matching language variant.
For more information, see these articles:
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