Zendesk will perform critical maintenance which will impact performance for a subset of customers on Pod 19 Cluster 4, using Support, Guide and Talk, on December 14th PST timezone (15th UTC timezone), 2023, during the time listed below. 

Affected products: Support, Guide & Talk

Important: The subset of Zendesk customers Owner and Admins hosted on Pod 19 Cluster 4 will be notified on Friday, December 1, 2023 via a service notification banner in the Support agent interface.
Customers Affected: Impacted customers will experience a brief service disruption of 60 seconds or less at some time within the one-hour maintenance window.
Date POD/Cluster Start Time End Time

Thu - December 14, 2023
19.4 :white_check_mark:

6:00 PM PST /
2:00 AM UTC (Dec 15)

7:00 PM PST /
3:00 AM UTC (Dec 15)

Expected behavior: The Support and Guide interfaces may briefly be unreachable for 60 seconds or less, and your agents may experience server error screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.

Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.

What do customers have to do? No action is required.

Why we're doing this: The Zendesk Relational Storage team is making configuration changes to update the database infrastructure.

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