Question
Does Zendesk WFM charge for all of my Zendesk users?
Answer
No, Zendesk WFM doesn't charge for all of your Zendesk users. You pay for the active users on your Zendesk WFM account. The count of active users is updated once a week.
All of your Zendesk users are automatically imported into Zendesk WFM during the installation process. If you add more Zendesk users in the future, they'll automatically sync with your Zendesk WFM agent list every 12 hours.
You can deactivate agents who won’t need Zendesk WFM or restrict Zendesk WFM to certain users. That way, only the agents who need to use Zendesk WFM will be able to access it.
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