Question
How does Tymeshift track agent activity in Zendesk?
Answer
Tymeshift tracking is automatic. Agents can switch between tickets, initiate a chat, or make a call. Meanwhile, Tymeshift tracks and gathers this data in real time.
In addition to automatic tracking, you can create general tasks for lunch, breaks, and other activities. Note that agents will have to log into these activities manually.
For more information, see this article: How does Agent Activity tracking work?
1 Comments
Hello,
The link to "How does your agent activity tracking work?" was working yesterday, but today it's says that the link doesn't exist.
Can you please help accessing the link again?
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