Navigating Zendesk WFM with keyboard shortcuts

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Workforce Management (WFM) or Workforce Engagement Management (WEM)

You can quickly navigate Zendesk WFM with Quick Switcher keyboard shortcuts. These shortcuts help you quickly switch between features using only keyboard shortcuts.

Quick Switcher keyboard shortcuts

Mac

Press command (cmd)+k to open a search window. Begin typing the name of the page you want to go to or select it from the list, then press return.

Windows

Press control (ctrl)+k to open a search window. Begin typing the name of the page you want to go to or select it from the list, then press enter.

Using Quick Switcher tips

• Use the up and down arrows on the keyboard to navigate through different items.
• You can use short phrases to find things quickly. For example, "aa" for agent activity; "sc" for schedule.
• Many pages have cmd+k functionality enabled. This means you can string together shortcuts. For example, cmd+k > aa > return > cmd+f > type name to quickly search for any agent.