Managing third-party browser cookies for Tymeshift

To track your agent activity accurately, make sure that all agents have allowed or added an exception for third-party cookies in their browsers.

This article describes how to manage third-party browser cookies in Google Chrome. Tymeshift works best with the Chrome browser; however, you can use Tymeshift with other browsers and edit their third-party settings.

Editing third-party settings for Chrome

You can allow third-party cookies in Chrome. However, keep in mind that this is a browser-wide setting and could have security implications. Alternatively, can also set up your browser to make an exception for Tymeshift.

Below are instructions for both options.

Option 1: Allowing all third-party cookies

To allow third-party cookies across the whole web, including Tymeshift:

1. Open Google Chrome’s settings page (chrome://settings).
2. Click Privacy and security.
3. Under Cookies, deactivate the Block third-party cookies option.
   

Option 2: Adding an exception

1. Open Google Chrome’s settings page (chrome://settings).
2. Click Privacy and security.
3. Under Cookies, click Allow > Add  or Manage exceptions (depending on your Chrome version).
4. Enter [*.]zendesk.com and [*.]tymeapp.com to allow cookies for both Zendesk and Tymeshift.