Announcing an open beta for the new Explore report builder

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  • Tobias Hermanns

    How to decide in Filter if it´s selected or excluded?

  • Eugene Orman
    Zendesk Product Manager

    Hi Tobias, 

    If you click Select all and then unselect some values then you are excluding specific values from the report. It is similar to how the Excel or Google Sheets filters work. This is also documented in this article.

  • Sydney Neubauer
    Zendesk Luminary

    Has the timeline been made for the Explore Dashboard removal? The new one is available which is Phase 1. There are 3 more phases but I don't know when those are. We need to communicate to the team as to when they need to have their Dashboards recreated.

  • Elaine
    Zendesk Customer Care
    Hi Sydney,
    I understand. It appears that specific dates for updates are not available yet. I've noticed your comment in the community post, and we'll ensure to provide updates as soon as they are available. Please stay tuned to announcements for the latest information!

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