| Announced on | Rollout starts |
| March 12, 2024 | March 12, 2024 |
We’re excited to announce that customers with the Advanced AI add-on can participate in the early access program (EAP) for merging suggestions in the Intelligence panel.
This announcement answers the following questions:
What’s changing and why?
We’re now inviting all customers subscribed to the Advanced AI add-on to test an early version of the merging suggestions feature available for agents in the Intelligence panel.
This feature allows agents to view in the Intelligence panel suggestions of tickets that could be merged into the ticket they’re currently working on. By doing so, agents can identify and merge such tickets to avoid them in the future.
How will this affect me?
If you want to test this feature, you can join the EAP below. If you have the Advanced AI add-on, this feature will be enabled on your Zendesk instance or sandbox account.
What do I need to do?
If you have the Advanced AI add-on, go to this form, fill in the details, and agree to EAP terms. Your account will be turned on within five business days.
For more information, see Merging related tickets based on AI suggestions (EAP).
If you have questions or need assistance, contact Zendesk Customer Support. If you have product feedback or feature requests related to this announcement, visit our community forum, where we collect and manage customer product feedback.