How can I identify the tickets a trigger acted on?

Question

How do I list tickets where a trigger was used?

Answer

To see the tickets on which a particular trigger has been executed, use this URL: https://yoursubdomain.zendesk.com/rules/trigger_id/tickets.

In the URL, replace yoursubdomain with your Zendesk subdomain and trigger_id with the specific number ID that appears at the end of your actual trigger URL:

For more information, see the articles below:

• About triggers and how they work
• Creating triggers for automatic ticket updates and notifications
• Trigger conditions and actions reference