How can I identify the tickets a trigger acted on?

Question

How do I list tickets a trigger acted on?

Answer

To find tickets a specific trigger acted on, go to: https://yoursubdomain.zendesk.com/rules/trigger_id/tickets.

In the URL, replace yoursubdomain with your Zendesk subdomain and trigger_id with the numeric ID at the end of the trigger URL:

For more information, see:

• About triggers and how they work
• Creating triggers for automatic ticket updates and notifications
• Trigger conditions and actions reference