Question

I am not seeing Side Conversations as a channel when creating a ticket view for my Side Conversation tickets. How do I resolve this?

Creating view

Answer

  1. Confirm if the option for Turn on Child tickets is enabled in Side Conversation settings in Admin > Workspaces > Side Conversation.

    Side conversation settings 
  2. Check the box to activate it.
Note: To display tickets when creating a ticket view, it's necessary to enable this feature because Views visualize tickets. If there aren't any Side Conversation tickets, then the Side Conversation channel won't manifest in the account.

For more information, see this article: Can I create a view for side conversations?

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