Question
When there's new activity in the knowledge base or in the community, such as new articles, posts, or comments, the users who follow those elements are notified through email. Can I change or control the email address these automated notifications are sent from?
I changed the domain of my help center, but the emails sent to my audience don't match my custom domain. Why don't these emails use my custom domain?
Answer
The emails that notify customers of the knowledge base or in the community updates aren't customizable. They use a standard format and are always sent using the address noreply@{subdomain}.zendesk.com. For more information, see this article: Help center guide for end users.