Question

I'm using AI agents in messaging (Legacy) to create an AI agent for WhatsApp. Is there a character limit for AI agent messages in the Present options step with WhatsApp?

Answer

Yes, for AI agents in messaging (Legacy), the message body is restricted to a maximum of 4095 characters. However, it can be shorter for templates or other message types. Exceeding this limit will truncate your text. If your message requires more space, consider linking to a help center article with more information.

For more information, see these articles:

  • Understanding the step types for bot answers
  • Adding WhatsApp channels to the Agent Workspace
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