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Migrating legacy Explore dashboards to the new dashboard builder



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Rob Stack

Zendesk Documentation Team

Edited Feb 25, 2025


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34 comments

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Walter Bellante

Zendesk Product Manager

Hi @TINA YATES REALMT,
Thank you for your feedback regarding the time filters.

 

These options will be available before the dashboards are switched to view-only mode.
You can learn more about the features in the new dashboard builder here.

 

Regards,
Walter

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Walter Bellante I didn't know that filters didn't allow users to go beyond the scope of dashboard restrictions, that is interesting. 
I still don't think that addresses the conflicting dashboard restrictions issue - if I have two conflicting filters I can simply exclude a report from a filter. If I have two conflicting dashboard restrictions then both restrictions will apply to all reports. 

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We do use the Change Attributes in many of our interactive reports. According to the information this functionality will be added post Go Live. This means we have to find a different way to be able to get the insight we have using the Change Attributes. The only way to do this is to create a separate report using all the different attributes… This is a lot of work, and the result is a less clear overview of the data we want to report on.

  • It would be great if Change Attributes could be added before Go Live and be possible to migrate from legacy.
  • Is there a timeline for the post go live functionality to be added?

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Walter Bellante 

 

Walter Bellante     is Zendesk going to address the following issues?

 

You have to reschedule dashboards annually  - again with over 700 dashboards this is very time consuming

You can no longer download the individual reports on the dashboard

You can no longer expand the various reports 

When you migrate all scheduling is lost

You can longer hide filters

You can't change font size on the dashboard report names

You can't change shapes

There is no save option

The manage data restrictions are only good while in the dashboard but are lost on scheduling

The report names on the dashboard show the filters

The PDF quality is poor

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