Question

Can I stop agents from accessing the Talk dashboard?

Answer

Yes, if you have a Support Enterprise or Suite Enterprise plan, you can restrict agents from accessing the Talk dashboard.

To prevent agents from accessing the Talk dashboard

  1. In Admin Center, click People in the sidebar, then select Team > Roles
  2. Select Staff
  3. Under the Analytics header, deselect View Talk dashboard

For more information, see this article: Analyzing call activity with the Talk dashboard.

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