Zendesk will perform critical maintenance which will impact performance for notified customers on Pod 18 from May 6-8, 2025, during one of the maintenance windows listed below.
Affected products: Support (Messaging only), Sunshine Conversations
| Date | Start Time | End Time |
| May 6, 2025 |
18:30 UTC / 14:30 EDT |
19:10 UTC / 15:10 EDT |
| May 6, 2025 |
19:30 UTC / 15:30 EDT |
20:10 UTC / 16:10 EDT |
| May 7, 2025 |
13:30 UTC / 09:30 EDT |
14:10 UTC / 10:10 EDT |
| May 7, 2025 |
14:30 UTC / 10:30 EDT |
15:10 UTC / 11:10 EDT |
| May 7, 2025 |
15:30 UTC / 11:30 EDT |
16:10 UTC / 12:10 EDT |
| May 7, 2025 |
17:30 UTC / 13:30 EDT |
18:10 UTC / 14:10 EDT |
| May 7, 2025 |
18:30 UTC / 14:30 EDT |
19:10 UTC / 15:10 EDT |
| May 7, 2025 |
19:30 UTC / 15:30 EDT |
20:10 UTC / 16:10 EDT |
| May 7, 2025 |
20:30 UTC / 16:30 EDT |
21:10 UTC / 17:10 EDT |
| May 8, 2025 |
13:30 UTC / 09:30 EDT |
14:10 UTC / 10:10 EDT |
| May 8, 2025 |
14:30 UTC / 10:30 EDT |
15:10 UTC / 11:10 EDT |
| May 8, 2025 |
15:30 UTC / 11:30 EDT |
16:10 UTC / 12:10 EDT |
| May 8, 2025 |
17:30 UTC / 13:30 EDT |
18:10 UTC / 14:10 EDT |
| May 8, 2025 |
18:30 UTC / 14:30 EDT |
19:10 UTC / 15:10 EDT |
Expected behavior: During the maintenance window, notified accounts attempting to use Messaging will find their accounts locked and unable to send outbound messages. Messages may silently fail or result in visible errors in the messaging interface. Messages sent by end-users via social messaging channels for these accounts will be preserved and buffered until the account is unlocked.
What do customers have to do? If customers have enabled their own client-side Content Security Policy, they must include *.zendesk.com on their allowlist to ensure that their integrations continue to initialize and function.
Why we're doing this: The Zendesk Messaging team is rehoming customer accounts to be located in the same data store as their Support accounts for increased reliability, performance and data locality.