Question

I received the following message in my account: Your automated resolutions usage data was adjusted due to a temporary reporting error. What does it mean?

Answer

A temporary technical issue affected the count of automated resolutions (ARs) in some Zendesk accounts. During the impacted period, you may have seen inflated automated resolution usage in Admin Center and received early usage notifications, such as 80% or 100% of your allowance. This is a reporting issue only and does not impact billing.

If you see this message, your account was impacted, and Zendesk already reviewed and corrected your usage data for you.

What it means for you

No invoices were impacted.
You were not charged for any inaccurately reported usage.
Your usage records have been corrected to reflect accurate automated resolution counts.

What Zendesk did to fix this

Reverted the underlying issue that caused the incorrect usage counts.
Corrected affected usage data to ensure your automated resolutions usage in Admin Center reflects accurate consumption.
Strengthened monitoring and alerting to catch anomalies more quickly in the future.

Need more help?

If you have questions about your automated resolutions usage data or how this issue may have impacted your account, contact Zendesk Customer Support via chat or submit a request.

For more information on automated resolution usage, see this article: Managing your automated resolutions.