SUMMARY
September 3, 2025 12:56 AM UTC | September 2, 2025 05:56 PM PT
We would like to inform you that the issue impacting customers in Spain, which affected the loading of Workforce Management (WFM), certain applications within Agent Workspace, and ticket attachments have been successfully mitigated. All functionalities have been fully restored, and we are actively monitoring the system to ensure ongoing stability. We appreciate your patience and understanding throughout the resolution process.
September 1, 2025 09:03 AM UTC | September 1, 2025 02:03 AM PT
We are aware of the issue affecting customers in Spain, which is preventing the loading of WFM, certain applications from the top-right section of the Agent Workspace, as well as attachments in tickets. Our engineering team is actively investigating the matter. We appreciate your patience and understanding during this time.
POST-MORTEM
TBD
FOR MORE INFORMATION
For current system status information about Zendesk and specific impacts to your account, visit our system status page. You can follow this article to be notified when our post-mortem report is published. If you have additional questions about this incident, contact Zendesk customer support.