Verified AI summary ◀▼
To ensure smooth integration with Amazon Connect, whitelist your Contact Center domain in the Connect instance settings. This allows agents to access the Contact Center without CORS issues. Add your Zendesk subdomain and specific URLs in the Approved origins section of your Connect instance. This step is crucial for each Connect instance to prevent connection blocks when agents sign in.
Amazon Connect includes a security setting that controls which web origins (domains) are allowed to embed or access Connect streams (for example, the agent phone interface). Since Contact Center is a separate app that links to Connect, you must whitelist the Contact Center domain in the Connect instance settings. This ensures that when an agent uses Contact Center, Connect recognizes it and permits the connection.
To configure approved origins
- In the AWS console, open the Amazon Connect service.
- In Connect, click your instance name.
- In the Approved origins section for your instance, enter the origin (domain URL) for the Contact Center web app that agents will use. Typically, Contact Center is accessed via a web app URL.
- Add the following URLs:
- https://${Zendesk instance name}
- https://1162892.apps.zdusercontent.com
- http://1162894.apps.zdusercontent.com
Replace Zendesk instance name with your Zendesk subdomain for example, https://demoinstance.zendesk.com
- Click Save. Connect now trusts requests coming from this domain.
If you skip this step, when a user tries to sign into Contact Center, and it attempts to open the Connect stream or perform actions using the Connect APIs, it might get blocked due to CORS (cross-origin request) restrictions. Whitelisting the domain prevents that issue. You must do this once for each Connect instance and integrating app.
