Issue symptoms

When I remove a domain that I used to host map the help center for a brand, then I try to use it in the help center of a different brand, I get the error host_mapping is invalid.

host_mapping is invalid.png

Resolution steps

Zendesk may have saved this host-mapped domain as cache for faster access. Wait an hour until the cache expires to update the domain for the next brand.

For more information, see this article: Host mapping - Changing the URL of your help center.

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