Each month at Zendesk, we offer a variety of interactive webinars designed to support and connect with our customers in meaningful ways. Whether you're looking to explore new features in our Zendesk deep dives, share feedback directly with our product teams during Product insights exchange, build foundational knowledge through Zendesk WEM: Live WFM and QA training, or connect with peers at virtual User Group meetups hosted by our community leaders, there’s something for everyone. These sessions are built to keep you informed, engaged, and empowered—offering live demos, real-world use cases, open dialogue, and direct access to our experts.

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Zendesk deep dives

A front-row seat to what’s new and next at Zendesk. Led by our Product and Product Marketing teams, these sessions highlight the latest features, share best practices, and include live demos to help you get the most out of your Zendesk experience. You’ll also have the chance to ask questions in real time and share feedback that could shape future product development.

  • AI Summit series: Employee Service - Nov. 6
  • AI Summit series: Contact Center - Nov. 13

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User Group Meetups 

User Groups are gatherings hosted by users, for users. They’re all about bringing great minds together to share knowledge and make new friends along the way. The goal is to help you connect with other Zendesk users facing similar questions, so you can learn from each other. Discover new ways to use Zendesk, see how others tackle common challenges, and build your professional network.

  • AI User Group presents: Improving AI Search in Your Knowledge Base - Nov. 6
  • SMB User Group presents: The Third Annual HolidAI SMB Survival Guide - Nov. 7
  • Canada User Group presents: Unlocking the Power of   Approvals with the Zendesk product team - Nov. 10
  • Public Sector User Group presents: AI Agents & Action Builder Demo with Dr. Helen Coy - Nov. 14
  • Enterprise User Group presents: Omnichannel Routing :From Chaos to Cohesion - Nov. 18
  • Administrator User Group Meetup with Michael Locurcio - Nov. 19
  • Spain User Group Presents: Ai Summit 2025 meetup (Spanish) - Nov. 20

Product insights exchange

This is your opportunity to connect directly with the Zendesk Product Team in a collaborative, open discussion. These interactive sessions are all about listening to your feedback, understanding the challenges you’re facing, and exploring how we can improve together. What you share doesn’t just stay in the room—your insights help shape the future of our products and influence the direction of what we build next.

  • Product insight exchange on Agent Home - Nov. 5
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Zendesk WEM: Live WFM and QA training

These interactive sessions are designed to help you learn how to seamlessly integrate Zendesk WFM and Zendesk QA with your existing tools, optimize your workforce processes, and ensure top-quality customer interactions. Each webinar includes a dedicated Q&A segment where you can get your questions answered in real time.

  • Zendesk QA: Supercharge QA with AI features & Zendesk WFM: Essentials of schedule management - Nov. 5
  • Zendesk WFM: Initial setup and defining agent work & Zendesk QA: Create and evaluate your QA scorecard - Nov. 12
  • Zendesk QA: Create and evaluate your QA scorecard & Zendesk WFM: Initial setup and defining agent work - Nov. 19
  • Zendesk WFM: Reporting and forecasting fundamentals & Zendesk QA: Automate reviews and coach your team effectively - Nov. 26
     
 


Don’t miss out—Sign up today

We’re looking forward to learning and growing with you this month. These events are designed to help you get more out of Zendesk, connect with our teams, and hear from others in the community. Whether you're here to ask questions, share feedback, or just explore what's new, there's a place for you in every session.

 

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