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This article contains resources for setting up and using Zendesk agentic analytics. The resources can be found in the following sections:

  • Agentic analytics basics
  • Setting up agentic analytics
  • Understanding projects and datasets
  • Creating and customizing reports
  • Viewing and using dashboards
  • Creating and sharing dashboards
  • Best practices

Agentic analytics basics

  • Getting started with agentic analytics

Setting up agentic analytics

  • Setting up analyst copilot

Understanding projects and datasets

  • Creating and managing analyst copilot projects
  • Working with analyst copilot datasets

Creating and customizing reports

  • Creating reports in analyst copilot
    • Creating analyst copilot reports using a prompt (EAP)
    • Creating analyst copilot reports using report builder (EAP)
  • Grouping and filtering analyst copilot reports
  • Managing analyst copilot reports
  • Working with analyst copilot memories
  • Understanding report visualizations in analyst copilot 

Viewing and using dashboards

  • About prebuilt dashboards in analyst copilot
  • Understanding the tickets dashboard in analyst copilot
  • Understanding the team performance dashboard in analyst copilot
  • Understanding the agent productivity dashboard in analyst copilot
  • Understanding the intelligent triage dashboard in analyst copilot
  • Understanding the IT asset dashboard in analyst copilot
  • Understanding the AI agents dashboard in analyst copilot (EAP)
  • Understanding the analyst copilot quality score dashboard (EAP)

Creating and sharing dashboards

  • Creating and managing analyst copilot dashboards

Best practices

  • Best practices for analyst copilot (EAP)
  • Using natural language prompts to create reports in analyst copilot
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