Question

I want to turn off two-factor authentication for a number on a WhatsApp channel. How do I do this?

Answer

  1. Sign in to your Meta account and open your company portfolio.
  2. Select the WhatsApp Business account you want to manage, then click WhatsApp Manager.

    WhatsApp Manager interface
     
  3. Go to Two-step verification. Select the number, then click Turn off two-step verification.

    Two-step verification

You will receive an email to confirm that you want to turn off two-step verification for that number.

Disclaimer: This article is provided for instructional purposes only. Zendesk cannot provide support for third-party apps. Reach out to Meta or review their documentation for more information.
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