Feedback - Ticketing System (Support)
New postShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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Inform agent when end user has automatic replies on0 votes 0 comments
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Capability to download Zendesk Views and Group that have access1 vote 0 comments
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URL Regex Field suggestion is wrong2 votes 1 comment
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About Tag Customization0 votes 1 comment
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Required fields are not really REQUIRED1 vote 8 comments
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External Support Addresses1 vote 1 comment
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Ticket classification options0 votes 3 comments
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Ability to set automation for "A number of business days from now"2 votes 0 comments
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Please undo the change that opens the chat constantly now11 votes 11 comments
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Being able to use HTML in macros0 votes 0 comments
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Change background color for merged tickets0 votes 0 comments
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Workspace UI problems and Darkmode0 votes 0 comments
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Customize the position of the ticket status button1 vote 0 comments
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Allow "Hours since" conditions in ANY conditions list for Views3 votes 0 comments
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Auhorization to comment tickets per user instead of per organization0 votes 0 comments
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Bar ccs who are not in the Support or Requester Organisation0 votes 0 comments
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Whatsapp calls0 votes 0 comments
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Zendesk Dark mode8 votes 11 comments
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As a user I'd want to merge tickets by just selecting the tickets I want0 votes 1 comment
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changes to views sorting capabilities and pagination (URGENT)5 votes 4 comments
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Bug: Using reply channel is not possible with using a macro0 votes 3 comments
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Suspended Netsuite emails0 votes 1 comment
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Get the sort by subject back!11 votes 7 comments
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Feature Request: Email forwarding8 votes 3 comments
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Emails to CC trigger condition not working2 votes 1 comment
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Internal Note/Public Reply Toggle - Agent Workspace10 votes 5 comments
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Expanding Macro Box Size - Agent Workspace1 vote 0 comments
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Jump to Oldest Message Button - Agent Workspace3 votes 2 comments