SUMMARY
From 2021-09-20 07:00 UTC to 2021-09-20 21:15 UTC, the Sell Lead Capture Form URL was not loading properly.
21:33 UTC | 14:33 PT
Our engineers have rolled back a change that was causing the Sell Lead Capture Form URL to not load properly. We can confirm that the issue is now resolved. Please let us know if you continue to experience issues.
21:01 UTC | 14:01 PT
Our engineers are continuing to investigate the issue impacting the Sell Lead Capture Form URL not loading properly. Next update once we have new information to share.
20:33 UTC | 13:33 PT
We are currently investigating reports of the Sell Lead Capture Form URL not loading properly. We will provide an update as soon as we have more information.
POST-MORTEM
Root Cause
This incident was caused by a regression that was introduced in a configuration in the Sell routing architecture.
Remediation Items
- Improve Sell alerting and monitoring
- Fix configuration backwards incompatibility in new Mesh setup
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.