Zendesk will perform critical maintenance which will impact performance for a subset of customers on certain database clusters on Pods 23 and 27 on July 10, 2021 from 7AM-8:30AM UTC and on Pod 17 from 6PM-7PM UTC. Customers on impacted clusters will be notified on Monday July 5, 2021 via service notification banner in the Support agent interface.
Date |
Pod |
Start Time |
End Time |
July 10, 2021 |
23, 27 |
12:00AM PST / 7:00AM UTC |
1:30AM PST / 8:30AM UTC |
July 10, 2021 |
17 |
11:00AM PST / 6:00PM UTC |
12:00PM PST / 7:00PM UTC |
Customers Affected: A subset of Zendesk Support, Help Center, and Talk customers on Pods 17, 23, & 27, will experience a brief service disruption of 60-90 seconds at some time within the 1-1.5 hour maintenance windows. The subset of customers on impacted clusters will be notified via service notification banner in the Support agent interface.
Affected products: Support, Help Center, and Talk
Expected behavior: The Support and Help Center interfaces will be unreachable during the 60-90 second window, and Support agents may experience server error screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.
*Update*: Additional customers on pod 27 have been notified on July 9, 2021 of this maintenance via a service notification banner in the Support agent interface.