Zendesk will be performing scheduled maintenance on the WhatsApp Business API Clients hosted on our US platform. We have chosen to create multiple maintenance windows and spread the migrations exponentially to reduce the risk of outage and earn confidence for each batch. Note that each WhatsApp Business API Client will be migrated separately to Cloud API. Affected customers will receive an in-product notification service banner with their scheduled maintenance date a week before their maintenance.
We will be rolling out this upgrade during these periods:
Date |
|
Region |
Start Time |
End Time |
Tuesday, May 3, 2022 |
|
US |
13:00 UTC / 06:00 PST |
20:00 UTC / 13:00 PST |
Tuesday, May 10, 2022 |
|
US |
13:00 UTC / 06:00 PST |
20:00 UTC / 13:00 PST |
Tuesday, May 17, 2022 |
|
US |
13:00 UTC / 06:00 PST |
20:00 UTC / 13:00 PST |
Tuesday, May 24, 2022 |
|
US |
13:00 UTC / 06:00 PST |
20:00 UTC / 13:00 PST |
Tuesday, May 31, 2022 |
|
US |
13:00 UTC / 06:00 PST |
20:00 UTC / 13:00 PST |
Customers affected: All customers using a WhatsApp number. Affected customers will receive an in-product notification service banner with their scheduled maintenance date a week before their maintenance.
Affected products: WhatsApp messages within Sunshine Conversations and Support
Expected behavior: During this operation, customers may experience a brief period of WhatsApp message delay lasting less than 5 minutes. During this maintenance window, the rest of the Sunshine Conversations platform will remain unaffected and no service interruption will occur on any other parts of the platform.
When the upgrade of each API client is complete, WhatsApp message delivery will be fully restored, no messages will be lost, and no action will be required on your part.
Why we’re doing this: We decided to hand over infrastructure responsibility to Meta, and start to migrate customers to this new infrastructure.