Social media
Articles about Facebook and Twitter integrations in Zendesk Support
- Auto response Facebook private messages
- Can I create a Twitter ticket by @mentioning myself?
- Can I set up an auto reply for Facebook tickets?
- Can my customers give a satisfaction rating via Facebook and Twitter?
- Facebook Business Manager for Zendesk
- Facebook integration stopped creating tickets or posting message
- How can I create a view that differentiates Facebook posts from private messages?
- How do I control what Facebook activity creates tickets in Zendesk?
- How do I remove my Facebook channel?
- How to create views to manage your different Facebook pages and Twitter handles
- Troubleshooting issues with your Facebook channel
- When trying to add my Facebook page it says I am not an Administrator
- Why am I not seeing any reply time metrics from my Facebook tickets?
- Why are tickets created via Facebook showing the requester as 'Facebook User' instead of their name?
- Why aren't comments from Facebook being added to tickets?
- Why aren't direct messages shown in the request section of Twitter being created as tickets?
- Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
- Why don't my Facebook Wall posts turn into tickets?
- Why Facebook private messages may not populate to a Zendesk ticket
- Why is the name of a user on Facebook different from the one I see in Zendesk?
- Why tickets from Facebook don't show immediately in Support?
- Will the Facebook integration automatically mark Facebook messages as read?
- [Twitter] Why can't I respond directly to participants of a thread?
- Auto response Facebook private messages
- Can I create a Twitter ticket by @mentioning myself?
- Can I set up an auto reply for Facebook tickets?
- Can my customers give a satisfaction rating via Facebook and Twitter?
- Facebook Business Manager for Zendesk
- Facebook integration stopped creating tickets or posting message
- How can I create a view that differentiates Facebook posts from private messages?
- How do I control what Facebook activity creates tickets in Zendesk?
- How do I remove my Facebook channel?
- How to create views to manage your different Facebook pages and Twitter handles
- Troubleshooting issues with your Facebook channel
- When trying to add my Facebook page it says I am not an Administrator
- Why am I not seeing any reply time metrics from my Facebook tickets?
- Why are tickets created via Facebook showing the requester as 'Facebook User' instead of their name?
- Why aren't comments from Facebook being added to tickets?
- Why aren't direct messages shown in the request section of Twitter being created as tickets?
- Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
- Why don't my Facebook Wall posts turn into tickets?
- Why Facebook private messages may not populate to a Zendesk ticket
- Why is the name of a user on Facebook different from the one I see in Zendesk?
- Why tickets from Facebook don't show immediately in Support?
- Will the Facebook integration automatically mark Facebook messages as read?
- [Twitter] Why can't I respond directly to participants of a thread?