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  2. Support
  3. Support advice and troubleshooting
  4. Social media
  1. Zendesk help
  2. Support
  3. Support advice and troubleshooting
  4. Social media

Social media

Articles about Facebook and Twitter integrations in Zendesk Support

  • Auto response Facebook private messages
  • Can I create a Twitter ticket by @mentioning myself?
  • Can I set up an auto reply for Facebook tickets?
  • Can my customers give a satisfaction rating via Facebook and Twitter?
  • Facebook Business Manager for Zendesk
  • Facebook integration stopped creating tickets or posting message
  • How can I create a view that differentiates Facebook posts from private messages?
  • How do I control what Facebook activity creates tickets in Zendesk?
  • How do I remove my Facebook channel?
  • How to create views to manage your different Facebook pages and Twitter handles
  • Troubleshooting Facebook connectivity
  • Troubleshooting issues with your Facebook channel
  • When trying to add my Facebook page it says I am not an Administrator
  • Why am I not seeing any reply time metrics from my Facebook tickets?
  • Why are tickets created via Facebook showing the requester as 'Facebook User' instead of their name?
  • Why aren't direct messages shown in the request section of Twitter being created as tickets?
  • Why aren't new comments from Facebook posts or ads being added to tickets?
  • Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
  • Why don't my Facebook Wall posts turn into tickets?
  • Why Facebook private messages don't populate to a Zendesk ticket
  • Why is the name of a user on Facebook different from the one I see in Zendesk?
  • Why tickets from Facebook don't show immediately in Support?
  • Will the Facebook integration automatically mark Facebook messages as read?
  • You have exceeded the max number of Facebook Pages allowed with your plan
  • [Twitter] Why can't I respond directly to participants of a thread?
  • Auto response Facebook private messages
  • Can I create a Twitter ticket by @mentioning myself?
  • Can I set up an auto reply for Facebook tickets?
  • Can my customers give a satisfaction rating via Facebook and Twitter?
  • Facebook Business Manager for Zendesk
  • Facebook integration stopped creating tickets or posting message
  • How can I create a view that differentiates Facebook posts from private messages?
  • How do I control what Facebook activity creates tickets in Zendesk?
  • How do I remove my Facebook channel?
  • How to create views to manage your different Facebook pages and Twitter handles
  • Troubleshooting Facebook connectivity
  • Troubleshooting issues with your Facebook channel
  • When trying to add my Facebook page it says I am not an Administrator
  • Why am I not seeing any reply time metrics from my Facebook tickets?
  • Why are tickets created via Facebook showing the requester as 'Facebook User' instead of their name?
  • Why aren't direct messages shown in the request section of Twitter being created as tickets?
  • Why aren't new comments from Facebook posts or ads being added to tickets?
  • Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
  • Why don't my Facebook Wall posts turn into tickets?
  • Why Facebook private messages don't populate to a Zendesk ticket
  • Why is the name of a user on Facebook different from the one I see in Zendesk?
  • Why tickets from Facebook don't show immediately in Support?
  • Will the Facebook integration automatically mark Facebook messages as read?
  • You have exceeded the max number of Facebook Pages allowed with your plan
  • [Twitter] Why can't I respond directly to participants of a thread?
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