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Service Incident - July 31, 2024 - Admin Center | All Pods - Access issues with the Billing admin page

SUMMARY On July 31, 2024 from 18:30 UTC to 21:05 UTC, we faced an unforeseen issue that impacted our billing admin p...

Edited Aug 13, 2024

0 votes  ·  1 comment

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Service Incident - July 31, 2024 - Chat | Pod 15 - Errors and performance issues

SUMMARY Between July 30, 2024 18:40 UTC and July 31, 2024 00:30 UTC, Chat customers on Pod 15 may have experienced is...

Edited Aug 20, 2024

0 votes  ·  1 comment

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Service Incident - July 29, 2024 - Talk | Multiple Pods - Issues hearing customers during calls

SUMMARY On July 28, 2024 from 23:45 UTC to July 29, 2024 01:27 UTC, Talk customers in the AU and NZ region experien...

Edited Aug 12, 2024

0 votes  ·  1 comment

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Service Incident - July 23, 2024 - Multiple Products | Pod 29 - Admin Center and Product Tray access issues

Summary On July 23, 2024 from 10:58 UTC to 14:57 UTC, customers on Pod 29 experienced an inability to access Zendesk...

Edited Jul 31, 2024

0 votes  ·  1 comment

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Service Incident - July 16, 2024 - Zendesk WFM | All pods - Workforce Management tool Issues

SUMMARY On 2024-07-16 from 10:47 UTC to 13:13 UTC and 2024-07-17 from 03:40 UTC to 2024-07-17 14:50 UTC, some custo...

Edited Jul 24, 2024

0 votes  ·  1 comment

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Service Incident - July 11, 2024 - Chat & Messaging in Agent Workspace | All Pods - Chat shortcut placeholder issue for agent Alias

SUMMARY Following migration to the Messaging Omnichannel Backend (OCB), a small subset of customers reported a change...

Edited Jul 29, 2024

0 votes  ·  1 comment

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Service Incident - July 11, 2024 - Sunshine Conversations | All Pods - Issues with receiving Instagram messages

SUMMARY On July 12, 2024, Sunshine Conversations and Messaging experienced an issue where Instagram messages were no...

Edited Jul 17, 2024

0 votes  ·  1 comment

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Service Incident - July 11, 2024 - Support | All Pods - Drop-down custom field updates display issue in ticket event

SUMMARY On July 10, 2024 from 16:39 UTC to July 11, 2024 16:44 UTC, Support customers with Agent Workspace enabled ...

Edited Jul 24, 2024

0 votes  ·  1 comment

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Service Incident - July 9, 2024 - Guide | All Pods - Saved updates publishing issues

SUMMARY On July 9, 2024, at 11:40 AM (UTC), we implemented a new change to our article editing system. This change i...

Edited Aug 12, 2024

0 votes  ·  1 comment

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Service Incident - July 8, 2024 - Zendesk Community | Unwanted content in the Zendesk Community

SUMMARY During the month of July, our Z2 Help Center community experienced an increase in unwanted content. These pos...

Edited Aug 06, 2024

2 votes  ·  1 comment

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Service Incident - July 5, 2024 - Talk | All Pods - Errors Retrieving Call Recordings

Summary On July 5, 2024 from 10:54 UTC to 13:36 UTC, we experienced an issue that temporarily prevented some of our T...

Edited Jul 10, 2024

0 votes  ·  1 comment

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Service Incident - July 3, 2024 - Sell | All Pods - Sell loading blank in Chrome

SUMMARY On July 03, 2024 from 09:13 UTC to 14:00 UTC, Sell customers using Chrome experienced Sell intermittently loa...

Edited Jul 19, 2024

0 votes  ·  1 comment

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Service Incident - July 2, 2024 - Sunshine Conversations | Pod 13 - Answer Bot degradation

SUMMARY On July 2nd, 2024, between 18:20 and 18:44 UTC, our Sunshine Conversations service experienced high latency d...

Edited Jul 10, 2024

0 votes  ·  1 comment

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Service Incident - July 2, 2024 - Chat & Messaging in Agent Workspace | All Pods - “Couldn’t connect to the server” error and assignment issues

SUMMARY On July 02, 2024 from 01:44 UTC to 16:30 UTC, customers on multiple pods experienced a ‘Couldn’t connect to...

Edited Jul 11, 2024

0 votes  ·  1 comment

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Service Incident - July 2, 2024 - Chat & Messaging in Agent Workspace | Pod 17 & 18 - Issues using the "Accept Chat" button

SUMMARY On July 02, 2024 from 08:10 UTC to 16:30 UTC, customers across Pods 17 and 18 encountered an issue where the...

Edited Jul 29, 2024

0 votes  ·  1 comment

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Service Incident - July 2, 2024 - Guide | All Pods - Errors accessing articles

SUMMARY On July 01, 2024 from 21:00 UTC to July 02, 2024 02:01 UTC, Zendesk Guide customers experienced errors when...

Edited Jul 22, 2024

0 votes  ·  1 comment

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Service Incident - June 25, 2024 - Support | Multiple Pods - Messages not found" Error code A_xxx in Agent Workspace

SUMMARY In June 2024, particularly on the 13th and 25th and a few days in July, a number of issues arose within Zend...

Edited Jul 25, 2024

0 votes  ·  1 comment

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Service Incident - June 13, 2024 - Explore | Pods 17, 18, 28, 29 - Errors with Explore Dashboards

SUMMARY On June 13, 2024 from 13:30 UTC to 13:55 UTC, Explore customers in Pods 17, 18, 28, 29 experienced dashboards...

Edited Jun 28, 2024

1 vote  ·  1 comment

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Service Incident - June 13, 2024 - Support | Multiple Pods - "Messages not found" Error code A_xxx in Agent Workspace

SUMMARY In June 2024, particularly on the 13th and 25th and a few days in July, a number of issues arose within Zend...

Edited Jul 25, 2024

0 votes  ·  1 comment

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Service Incident - June 12, 2024 - Support | All Pods - Login “Access denied” errors

SUMMARY June 12, 2024 03:15 PM UTC | June 12, 2024 07:15 AM PTFrom June 12, 2024, 11:55 UTC to 12:21 UTC, a subset o...

Edited Jun 28, 2024

0 votes  ·  1 comment

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Service Incident - June 11, 2024 - Support | Pod 28 - Issues creating or updating tickets

SUMMARY On June 11, 2024 from 18:00 UTC to 18:07 UTC, some customers on Pod 28 experienced issues creating or updatin...

Edited Jun 17, 2024

0 votes  ·  1 comment

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Service Incident - June 6, 2024 - Support | All Pods - Errors displayed when loading Messaging tickets

Summary On June 5, 2024 from 22:03 UTC to 22:40 UTC, Zendesk Support (Agent Workspace and Omnichannel) customers may ...

Edited Jun 13, 2024

0 votes  ·  1 comment

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Scheduled Maintenance - June 25 ~ September 2, 2024 | All Pods | All Products - Database upgrade

Zendesk will perform scheduled database maintenance between June 25 and September 2, 2024 as part of a critical versi...

Edited Aug 26, 2024

6 votes  ·  0 comments

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Service Incident - May 27, 2024 - Support | All Pods - Delayed Email Notifications

SUMMARY May 27, 2024 05:18 PM UTC | May 27, 2024 10:18 AM PT Between 12:00 and 16:55 UTC on May 27, 2024, Gmail cust...

Edited Jun 17, 2024

0 votes  ·  1 comment

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Service Incident - May 24, 2024 - Sell | All Pods - Mail integrations disconnecting

SUMMARY On May 24, 2024 from 07.00 am UTC and 19:45 UTC customers across all Pods experienced emails integrated with ...

Edited Jun 06, 2024

0 votes  ·  1 comment

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Scheduled Maintenance - May~September, 2024 | Multiple Pods - Sunshine Conversations, Support (Agent Workspace - Messaging)

Zendesk will perform scheduled database maintenance in the Sunshine Conversations service on all pods between May 30 ...

Edited Aug 28, 2024

2 votes  ·  4 comments

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Service Incident - May 16, 2024 - Sunshine Conversations - Potential delays or 5XX errors in SunCo API and Messaging

SUMMARY On May 16, 2024 from 04:12 UTC to 04:20 UTC, Sunshine Conversation customers may have experienced increased l...

Edited Jun 13, 2024

1 vote  ·  1 comment

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Service Incident - May 14, 2024 - Support | All Pods - Ticket Views returning a blank page for agents

SUMMARY Between May 13, 2024 20:50 UTC and May 14, 2024 12:02 UTC, some customers using the Firefox browser were un...

Edited May 20, 2024

0 votes  ·  1 comment

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Service Incident - May 7, 2024 - Support | All pods - Search issues for non-Admin agents

Summary From May 6, 2024 at 23:17 UTC until May 7, 2024 at 12:25 UTC, Zendesk Support customers experienced issues in...

Edited Jun 05, 2024

0 votes  ·  1 comment

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Service Incident - May 2, 2024 - Multiple Products | All Pods - Zendesk access degradation & errors

SUMMARY On May 2, 2024 from 13:35 UTC to 14:25 UTC, some customers experienced difficulties using Zendesk services. ...

Edited May 15, 2024

1 vote  ·  1 comment

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