Using Talk for voice
Talk basics
- Zendesk Talk resources for voice
- Zendesk Talk and Zendesk Text number regulatory requirements
- Zendesk Talk and Zendesk Text number FAQs
- Zendesk Talk number availability and pricing
- Understanding Talk Embedded voice
Setting up Talk
- Configuring Talk settings
- Emergency calling in Talk
- Configuring quality of service (QoS) settings for Talk on Windows domains
- Adding a Talk digital line
- Talk network requirements
Agent guide for Talk
- Setting your Talk agent state
- Setting up your browser or phone for calls
- Pausing and resuming call recordings with agent recording controls
- Receiving and making calls in Zendesk Talk
- Receiving incoming calls
Managing Talk
- Managing Zendesk Talk lines
- Understanding call recording permissions (opt-in and opt-out)
- Understanding how Talk handles unknown callers
- How to acquire a German Toll Free number
- Managing Talk line settings
Reporting for Talk
- Viewing your Zendesk Talk usage and credit history
- Reviewing Talk usage charges
- Reporting on Talk network and audio quality
- Monitoring calls with the Live calls dashboard
- Analyzing call activity with the Talk Team dashboard
Setting up and using Text
- Getting started with Text
- Registering to use A2P 10 DLC for text messaging
- Adding and managing Text numbers
- Zendesk Text number availability and pricing
- Automating SMS support with Text triggers
Best practices for Talk
- Best practices for Zendesk Talk
- Best practices to plan for Talk
- Best practices for rolling out Talk
- Best practices for monitoring and maintaining Talk
- Best practices for Talk from the Zendesk customer service team