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  1. Zendesk help
  2. Talk
  3. Using Talk for voice
  1. Zendesk help
  2. Talk
  3. Using Talk for voice

Using Talk for voice

Talk basics

  • Zendesk Talk resources for voice
  • Zendesk Talk and Zendesk Text number regulatory requirements
  • Zendesk Talk and Zendesk Text number FAQs
  • Zendesk Talk number availability and pricing
  • Understanding Talk Embedded voice
See all 11 articles

Setting up Talk

  • Enabling Talk and configuring general settings
  • Configuring Talk settings
  • Emergency calling in Talk
  • Configuring quality of service (QoS) settings for Talk on Windows domains
  • Talk network requirements
See all 20 articles

Managing Talk

  • Managing Zendesk Talk lines
  • Using omnichannel routing to route calls
  • Understanding call recording permissions (opt-in and opt-out)
  • Understanding how Talk handles unknown callers
  • How to acquire a German Toll Free number
See all 14 articles

Reporting for Talk

  • Reporting on calls with Explore
  • Viewing your Zendesk Talk usage and credit history
  • Reviewing Talk usage charges
  • Reporting on Talk network and audio quality
  • Monitoring calls with the Live calls dashboard
See all 9 articles

Setting up and using Text

  • Getting started with Text
  • Zendesk Text number availability and pricing
  • Adding and managing Text numbers
  • Automating SMS support with Text triggers
  • Reviewing Text history (Talk Basic and Advanced)
See all 7 articles

Best practices for Talk

  • Best practices for Zendesk Talk
  • Best practices to plan for Talk
  • Best practices for rolling out Talk
  • Best practices for monitoring and maintaining Talk
  • Best practices for Talk from the Zendesk customer service team
See all 5 articles
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