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Zendesk Talk resources for voice
Zendesk Talk and Zendesk Text number regulatory requirements
Understanding Talk Embedded voice
Understanding how Talk calls become tickets
About Zendesk Talk plan types
See all 13 articles
Choosing the right Talk line type
Activating Talk and configuring general settings
Connecting an external AI agent using a SIP-IN line
Adding a Talk SIP-IN line
Configuring Talk settings
See all 23 articles
Using generative AI to create call summaries and transcripts on tickets
Managing Zendesk Talk lines
Zendesk Talk call transcription and summarization FAQ
Using the Voice API powered by Zendesk messaging
Understanding call recording permissions (opt-in and opt-out)
See all 16 articles
Reporting on calls with Explore
Reviewing your Talk usage charges
Reporting on Talk network and audio quality
Monitoring calls with the live calls dashboard
Analyzing call activity with the Talk Team dashboard
See all 8 articles
Getting started with Text
Zendesk Text number availability and pricing
Adding and managing Text numbers
Automating SMS support with ticket triggers that send texts
Reviewing Text history (Talk Team and Advanced)
See all 7 articles