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Using Sell Voice


Using emergency calling in Zendesk Sell Voice

What's my plan? If you need to, you can use Sell Voice in an emergency to alert nearby emergency response services....

Edited Jun 21, 2024

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Activating Sell Voice

What's my plan? With Sell Voice, you can call leads and contacts directly from Sell. The cost for the ...

Edited Jun 21, 2024

6 votes  ·  10 comments

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Does Zendesk Sell Voice support CNAM?

Question On outbound calls, is it possible for my Sell number to display a business name, instead of a phone number? ...

Edited Dec 27, 2023

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Logging and deleting calls in Zendesk Sell

You can both log calls in Sell and delete logged calls. Related articles: Sell Voice resource guide To log a ca...

Edited Jun 21, 2024

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Registering your Sell number to use A2P 10DLC for text messaging

Important: From July 5, 2023, US carriers block/filter SMS to US numbers if they are not registered under A2P 10DL...

Edited Jun 21, 2024

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Sell Voice resource guide

What's my plan? Using Sell Voice, you can call leads and contacts directly from Sell via your computer or mobile. Y...

Edited Jun 21, 2024

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Voicemail EAP: Setting up and using voicemail in Sell Voice

What's my plan? Note: Voicemail is currently available only through the Voicemail EAP. Sign up to the EAP here....

Edited Jun 21, 2024

1 vote  ·  8 comments

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Conference calling EAP: Adding participants to a conference call in Sell Voice

Note: Conference calling is currently available only through the Conference Calling EAP. Sign up to the EAP here. ...

Edited Jan 03, 2023

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Best practices when recording Sell Voice calls

What's my plan? If you plan to record phone calls within Zendesk Sell, you need to comply with applicable laws and ...

Edited Jun 21, 2024

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Using calls and text in Sell Voice

What's my plan? After you have activated Sell Voice, you can make and receive calls and text messages to your numbe...

Edited Jun 21, 2024

3 votes  ·  3 comments

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Credit and pricing in your Sell Voice account

What's my plan? When you sign up for a free trial of Sell Voice, you’ll automatically receive Voice credit, equival...

Edited Jun 21, 2024

5 votes  ·  0 comments

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Creating a Sell Voice call list for automatic dialing

What's my plan? The automated power dialer feature allows you to create an automatically dialed call list in your...

Edited Jun 21, 2024

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Using Sell Voice reports

What's my plan? Use Sell Voice reports to understand how active your sales agents are in customer conve...

Edited Jun 21, 2024

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Providing identity verification for Sell Voice

What's my plan? To comply with local regulations, you must provide specific documents that verify your identity (as...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Porting a number to Sell Voice

What's my plan? You can port an existing number that you are using to Sell Voice, however we do not c...

Edited Sep 18, 2024

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Masking numbers in Sell Voice

What's my plan? Masking a number means that when you call a customer, your phone number is replaced by the masked n...

Edited Jun 21, 2024

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Troubleshooting Sell Voice problems

What's my plan? All calls from Zendesk Sell are VOIP (Voice over IP) calls. Call quality can be dependent on interne...

Edited Jun 21, 2024

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