Team members and groups
- Translating custom agent statuses using dynamic content
- Creating private ticket groups and granting agents access
- About private ticket groups and how they work
- Using groups
- Managing groups
- About the Groups page
- Creating groups
- Adding and removing team members from groups
- Changing the default group for your account or a team member
- About the Team members page
- Adding agents and admins
- Bulk importing users
- About the Roles page
- About team member product roles and access
- Setting roles and access in Zendesk Admin Center
- Changing an agent's role
- Understanding native custom agent roles in Zendesk Support
- Managing custom roles
- Creating custom roles and assigning agents
- Understanding and setting light agent permissions
- Enabling agents to assign tickets to their groups
- Preventing agents from starting and replying to side conversations
- Managing agent seats for Support
- Updating team member (user) profiles
- Removing or replacing a team member
- Adding a team member alias
- About unified agent status
- Creating custom unified agent statuses
- Enabling idle timeout for unified agent statuses
- Managing unified agent statuses
- Translating custom agent statuses using dynamic content
- Creating private ticket groups and granting agents access
- About private ticket groups and how they work
- Using groups
- Managing groups
- About the Groups page
- Creating groups
- Adding and removing team members from groups
- Changing the default group for your account or a team member
- About the Team members page
- Adding agents and admins
- Bulk importing users
- About the Roles page
- About team member product roles and access
- Setting roles and access in Zendesk Admin Center
- Changing an agent's role
- Understanding native custom agent roles in Zendesk Support
- Managing custom roles
- Creating custom roles and assigning agents
- Understanding and setting light agent permissions
- Enabling agents to assign tickets to their groups
- Preventing agents from starting and replying to side conversations
- Managing agent seats for Support
- Updating team member (user) profiles
- Removing or replacing a team member
- Adding a team member alias
- About unified agent status
- Creating custom unified agent statuses
- Enabling idle timeout for unified agent statuses
- Managing unified agent statuses