{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Admin Center
  3. Using Admin Center
  4. Managing your team
  1. Zendesk help
  2. Admin Center
  3. Using Admin Center
  4. Managing your team

Managing your team

  • Using groups
  • Managing groups
  • About the Groups page
  • Creating groups
  • Adding and removing team members from groups
  • Changing the default group for your account or a team member
  • About the Team members page
  • Adding agents and admins
  • Bulk importing users
  • About the Roles page
  • About team member product roles and access
  • Setting roles and access in Zendesk Admin Center
  • Changing an agent's role
  • Understanding native custom agent roles in Zendesk Support
  • Managing custom roles
  • Creating custom roles and assigning agents
  • Understanding and setting light agent permissions
  • Enabling agents to assign tickets to their groups
  • Preventing agents from starting and replying to side conversations
  • Managing agent seats for Support
  • Updating team member (user) profiles in Zendesk Admin Center
  • Removing or replacing a team member
  • Adding a team member alias
  • Accessing and using the team list (preview)
  • Configuring agent statuses (EAP)
  • Using groups
  • Managing groups
  • About the Groups page
  • Creating groups
  • Adding and removing team members from groups
  • Changing the default group for your account or a team member
  • About the Team members page
  • Adding agents and admins
  • Bulk importing users
  • About the Roles page
  • About team member product roles and access
  • Setting roles and access in Zendesk Admin Center
  • Changing an agent's role
  • Understanding native custom agent roles in Zendesk Support
  • Managing custom roles
  • Creating custom roles and assigning agents
  • Understanding and setting light agent permissions
  • Enabling agents to assign tickets to their groups
  • Preventing agents from starting and replying to side conversations
  • Managing agent seats for Support
  • Updating team member (user) profiles in Zendesk Admin Center
  • Removing or replacing a team member
  • Adding a team member alias
  • Accessing and using the team list (preview)
  • Configuring agent statuses (EAP)
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