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Team members and groups
Enabling agents to assign tickets to their groups
Edited Jun 21, 2024
0 votes · 13 comments
0
Votes
13
Comments
Allowing agents to change the ticket requester
Edited Jan 13, 2025
0 votes · 5 comments
0
Votes
5
Comments
Preventing agents from starting and replying to side conversations
Edited Jan 30, 2025
0 votes · 15 comments
0
Votes
15
Comments
Understanding and checking agent seat usage
Edited Sep 30, 2024
3 votes · 24 comments
3
Votes
24
Comments
Edited Jul 11, 2024
11 votes · 15 comments
11
Votes
15
Comments
Edited Oct 15, 2024
0 votes · 22 comments
0
Votes
22
Comments
Creating custom unified agent statuses
Edited Aug 28, 2024
3 votes · 53 comments
3
Votes
53
Comments
Analyzing agent state and activity
Edited Jul 26, 2024
0 votes · 21 comments
0
Votes
21
Comments
Turning on idle timeout for unified agent statuses
Edited Aug 28, 2024
2 votes · 29 comments
2
Votes
29
Comments
Managing the unified agent statuses available to your agents
Edited Jun 21, 2024
0 votes · 14 comments
0
Votes
14
Comments