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Developer updates

Announcements and breaking changes for developers


New 'Flexible' Property in the Manifest File for Support Apps to Denote Responsiveness

What's the change? Support app developers now could specify a new boolean property of `flexible` in their apps' manif...

Edited Apr 05, 2023

2 votes  ·  14 comments

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Introducing Pagination Changes - Zendesk API

Currently, Zendesk offers offset-based pagination for almost all of its current REST API endpoints. While this is fin...

Edited Sep 06, 2023

7 votes  ·  0 comments

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Introducing role-based permissions for Sunshine custom objects

The Sunshine team are pleased to announce new role-based permissions for Sunshine custom objects. This new functional...

Edited Oct 16, 2021

0 votes  ·  2 comments

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Ticket Comments API: Announcing new Ticket Redaction endpoints

Now that ticket redaction in the agent workspace has been released, we're excited to announce a handful of new endpoi...

Edited Jul 07, 2022

0 votes  ·  7 comments

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[BREAKING]: Changes to ZAF ticketFields Assignee

Announced on Change date February 5, 2020 July 9, 2020 The Zendesk Apps framework’s Support API curr...

Edited Oct 16, 2021

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Paid apps using 100% off coupons no longer require a credit card

Note: Change only applies to "forever" 100% off coupons - it does not apply to amount-off coupons or coupons that h...

Edited Oct 16, 2021

0 votes  ·  0 comments

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Custom Objects API: Announcing permission settings for agents with custom roles

We're excited to share that the Custom Objects API now allows you to set custom object permissions for agents with as...

Edited Oct 16, 2021

0 votes  ·  0 comments

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Sunshine Conversations: Announcing Multi-Party Conversations (early access)

We’re excited to announce a new Sunshine Conversations early access program (EAP) for group messaging. With the Mult...

Edited Oct 16, 2021

2 votes  ·  1 comment

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Announcing volume rate limits on selected Support endpoints starting November 5, 2020 PST

On November 5, 2020, Zendesk will introduce new page-based volume rate limits on the following Support API endpoints....

Edited Oct 16, 2021

0 votes  ·  0 comments

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Support API: Announcing the Export Search Results endpoint

Announced Available December 11, 2020 December 11- 15, 2020 It's with great excitement that we announce the a...

Edited Oct 16, 2021

0 votes  ·  0 comments

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Announcing Closed Preview Apps

We’re excited to announce the general availability of closed preview apps. Have you ever wanted to test your fancy n...

Edited Oct 16, 2021

0 votes  ·  4 comments

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Apple UIWebView deprecation: Impact on Zendesk Unity3D plugin users

In the past, Zendesk provided a Unity3D plugin for integrating support capabilities into Unity-based mobile games and...

Edited Oct 16, 2021

0 votes  ·  0 comments

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Apps Support API: Announcing General Availability of Channel Awareness

Now that the new editor in Agent Workspace is out, which facilitates more seamless channel switching on Agent Workspa...

Edited Oct 16, 2021

0 votes  ·  0 comments

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[BREAKING] Deprecating ZAF Ticket.Conversations

Announced on Change date May 28, 2020 July 1, 2020 The Zendesk Apps framework’s Support API currentl...

Edited Oct 16, 2021

0 votes  ·  2 comments

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Introducing ZCLI: The Zendesk Command Line Interface - Beta

What is it? ZCLI is a new, open source, extensible CLI tool for developers and the developer-curious. It allows devel...

Edited Oct 24, 2021

2 votes  ·  2 comments

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Announcing General Availability of external_id identifier type in Sunshine Profiles and Events

Today we’re pleased to announce the General Availability release of external_id identifier type for Sunshine Profile...

Edited Oct 16, 2021

1 vote  ·  0 comments

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Announcing the general availability of the Custom Objects Search API

We're excited to announce the release of Custom Objects Search. This feature is only an API for the time being. You ...

Edited Oct 16, 2021

0 votes  ·  0 comments

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