{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
Logo
Community
English (US)
languages
Deutsch Español Français 日本語 한국어 Português do Brasil
Current: English (US)
Sign in
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Reporting
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Reporting

Reporting

  • Understanding your reporting options
  • Using the metrics that matter to improve customer support
  • CSAT resources
  • Defining OLA policies using internal SLAs and child ticket side conversations
  • Analyzing your Support activity
  • Enabling and using CSAT
  • Analyzing your ticket backlog history with Explore
  • Using the legacy Reporting Overview
  • Understanding ticket reply time
  • Monitoring ticket activity and agent performance with reports
  • Exporting data to a JSON, CSV, or XML file
  • About CSAT (Customer Satisfaction) ratings in Zendesk Support
  • Working with satisfaction reasons
  • Viewing your CSAT (customer satisfaction) score and ratings
  • Displaying your last 100 satisfaction ratings
  • Improving satisfaction ratings
  • NPS resources
  • About Net Promoter Scores℠
  • Creating and sending a Net Promoter Score℠ (NPS) survey to measure customer loyalty
  • Analyzing your Net Promoter Score℠ (NPS) survey results
  • Troubleshooting your Net Promoter Score℠ survey
  • SLA resources
  • Defining and using SLA policies
  • Measuring customer satisfaction with the Zendesk Benchmark
  • Customizing your customer satisfaction survey
  • Understanding backlog evolution
  • Understanding your reporting options
  • Using the metrics that matter to improve customer support
  • CSAT resources
  • Defining OLA policies using internal SLAs and child ticket side conversations
  • Analyzing your Support activity
  • Enabling and using CSAT
  • Analyzing your ticket backlog history with Explore
  • Using the legacy Reporting Overview
  • Understanding ticket reply time
  • Monitoring ticket activity and agent performance with reports
  • Exporting data to a JSON, CSV, or XML file
  • About CSAT (Customer Satisfaction) ratings in Zendesk Support
  • Working with satisfaction reasons
  • Viewing your CSAT (customer satisfaction) score and ratings
  • Displaying your last 100 satisfaction ratings
  • Improving satisfaction ratings
  • NPS resources
  • About Net Promoter Scores℠
  • Creating and sending a Net Promoter Score℠ (NPS) survey to measure customer loyalty
  • Analyzing your Net Promoter Score℠ (NPS) survey results
  • Troubleshooting your Net Promoter Score℠ survey
  • SLA resources
  • Defining and using SLA policies
  • Measuring customer satisfaction with the Zendesk Benchmark
  • Customizing your customer satisfaction survey
  • Understanding backlog evolution
Zendesk 989 Market St., San Francisco, CA 94103 Privacy Policy | Terms & Conditions | Cookie Policy | System Status
Powered by Zendesk