{"showBanner":false,"urlFilters":["/community/"],"type":"warning","title":"Service Incident","content":"An error occurred last week resulting in the deletion of many community posts. Restoration efforts are underway, but posts could be missing for several days. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/community/posts/4414461584794-Service-incident-missing-community-posts-and-comments","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Security and user access in Zendesk Support
  1. Zendesk help
  2. Support
  3. Using Support ticketing system
  4. Security and user access in Zendesk Support

Security and user access in Zendesk Support

  • [Rolled back] Using ticket alerts to help defend against email phishing attacks
  • Removing personally identifiable information from the audit log
  • Security resources for Zendesk Support
  • Privacy and data protection law resources for Support
  • Viewing the audit log for changes
  • Checking devices and applications that accessed your account
  • Enabling anyone to submit tickets
  • Permitting only users with approved email addresses to submit tickets
  • Permitting only added users to submit tickets
  • Managing end user settings
  • Understanding how changing the Help Center subdomain affects SSL
  • Replacing your current SSL certificate
  • Authenticating incoming email (SPF, DKIM, DMARC)
  • Understanding the sender authentication flag
  • Adding a PCI-compliant credit card field
  • Automatically redacting credit card numbers from tickets
  • Generating a new API token
  • Using OAuth authentication with your application
  • Getting an OAuth access token for testing purposes
  • [Rolled back] Using ticket alerts to help defend against email phishing attacks
  • Removing personally identifiable information from the audit log
  • Security resources for Zendesk Support
  • Privacy and data protection law resources for Support
  • Viewing the audit log for changes
  • Checking devices and applications that accessed your account
  • Enabling anyone to submit tickets
  • Permitting only users with approved email addresses to submit tickets
  • Permitting only added users to submit tickets
  • Managing end user settings
  • Understanding how changing the Help Center subdomain affects SSL
  • Replacing your current SSL certificate
  • Authenticating incoming email (SPF, DKIM, DMARC)
  • Understanding the sender authentication flag
  • Adding a PCI-compliant credit card field
  • Automatically redacting credit card numbers from tickets
  • Generating a new API token
  • Using OAuth authentication with your application
  • Getting an OAuth access token for testing purposes
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