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Reporting for Talk


Reporting on calls with Explore

What's my plan? When you run a call center using Talk, useful call information is recorded about your ...

Edited Nov 05, 2024

6 votes  ·  18 comments

6

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18

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Reviewing your Talk usage charges

What's my plan? Use the Talk usage charges report to understand your current Talk account balance, and a breakdow...

Edited Feb 04, 2025

2 votes  ·  15 comments

2

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15

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Reporting on Talk network and audio quality

What's my plan? When your call audio or network quality drops, you'll see a notification in the Talk ...

Edited Sep 17, 2024

1 vote  ·  0 comments

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Monitoring calls with the live calls dashboard

What's my plan? Using the live calls dashboard, team managers can see at-a-glance all ongoing calls, listen ...

Edited Jan 13, 2025

10 votes  ·  10 comments

10

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Analyzing call activity with the Talk Team dashboard

With the Talk Team dashboard, you can view details about current queue activity, account-wide activity for t...

Edited Aug 27, 2024

2 votes  ·  2 comments

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Analyzing call activity with the Talk dashboard

What's my plan? With the Zendesk Talk dashboard, you can view details about current queue activity, account...

Edited Jan 13, 2025

7 votes  ·  7 comments

7

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Analyzing your Talk activity

What's my plan? Zendesk Explore features a prebuilt dashboard to help you monitor your call center activity. The Ta...

Edited Jun 21, 2024

7 votes  ·  26 comments

7

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26

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Zendesk Talk dashboard metrics reference

What's my plan? This article lists and defines the metrics used in the Talk dashboard. For details about the ...

Edited Jan 15, 2025

6 votes  ·  34 comments

6

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34

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