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Working with articles in the knowledge base

5 strategies for building up your help center content for AI

What's my plan? Suite Any plan Support with Guide, any plan Over time, the best strategy fo...

Edited Mar 26, 2025

1 vote  ·  2 comments

1

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2

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Creating and editing articles in the knowledge base

What's my plan? Suite Any plan Support with Guide, any plan Guide admins can create new artic...

Edited Mar 25, 2025

32 votes  ·  51 comments

32

Votes

51

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Previewing articles as you edit in the knowledge base

What's my plan? Suite Any plan Support with Guide, any plan When creating and editing article...

Edited Mar 25, 2025

0 votes  ·  6 comments

0

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6

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Using generative AI to expand and enhance help center content

What's my plan? Add-on Copilot Attention: You must have the Copilot add-on to use the features d...

Edited Mar 25, 2025

3 votes  ·  7 comments

3

Votes

7

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Working with attachments in the media library

What's my plan? Suite Any plan Support with Guide, any plan When you attach media to an artic...

Edited Mar 25, 2025

1 vote  ·  10 comments

1

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10

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Attaching media to articles

What's my plan? Suite Any plan Support with Guide, any plan You can attach media (for example...

Edited Mar 25, 2025

0 votes  ·  12 comments

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12

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Supported help center styles for third-party document types

What's my plan? Suite All plans Support with Guide all plans You can copy and paste content fro...

Edited Mar 07, 2025

1 vote  ·  1 comment

1

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1

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Reusing content with content blocks

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Content blo...

Edited Mar 25, 2025

6 votes  ·  41 comments

6

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41

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Creating and inserting reusable information with content blocks

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Content blo...

Edited Mar 25, 2025

0 votes  ·  59 comments

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59

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Editing content blocks

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise After you c...

Edited Mar 25, 2025

0 votes  ·  8 comments

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8

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Removing content blocks from articles and your help center

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise After you c...

Edited Mar 25, 2025

1 vote  ·  3 comments

1

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3

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Using the content blocks list

What's my plan? If you are using content blocks in your articles, you can manage them from the content ...

Edited Mar 25, 2025

0 votes  ·  0 comments

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Viewing content tags and tagged content

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all pl...

Edited Mar 06, 2025

0 votes  ·  1 comment

0

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1

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Creating content tags for content collections

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all pl...

Edited Mar 06, 2025

0 votes  ·  1 comment

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1

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Creating accessible help center content

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide all pl...

Edited Mar 07, 2025

0 votes  ·  0 comments

0

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Working with images in the media library

What's my plan? Suite Any plan Support with Guide, any plan Attention: The media library is ...

Edited Mar 25, 2025

1 vote  ·  44 comments

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44

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About content tags

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide, any p...

Edited Mar 25, 2025

6 votes  ·  39 comments

6

Votes

39

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Adding content tags to group related articles

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide, any p...

Edited Mar 25, 2025

0 votes  ·  19 comments

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19

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Viewing content tags and tagged content

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support with Guide, any p...

Edited Mar 25, 2025

2 votes  ·  4 comments

2

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4

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Allowing agents to update content blocks

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Content blo...

Edited Mar 25, 2025

0 votes  ·  5 comments

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5

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Using content blocks in translated articles

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise You can confi...

Edited Mar 07, 2025

2 votes  ·  5 comments

2

Votes

5

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Scheduling articles for publishing and unpublishing

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Quick Look...

Edited Mar 25, 2025

4 votes  ·  6 comments

4

Votes

6

Comments

Working with drafts in the knowledge base

What's my plan? Suite Team, Growth, or Professional Support with Guide Professional On non-En...

Edited Mar 25, 2025

2 votes  ·  9 comments

2

Votes

9

Comments

Understanding Content Cues

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Important:...

Edited Mar 25, 2025

2 votes  ·  12 comments

2

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12

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Reviewing articles to archive in Content Cues

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Important:...

Edited Mar 25, 2025

0 votes  ·  0 comments

0

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Reviewing articles in Content Cues

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Important:...

Edited Mar 25, 2025

0 votes  ·  5 comments

0

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5

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Reviewing suggested support topics in Content Cues

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Important:...

Edited Mar 25, 2025

2 votes  ·  15 comments

2

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15

Comments

Dismissing Content Cues to tidy up the suggestion list

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Important:...

Edited Mar 25, 2025

2 votes  ·  9 comments

2

Votes

9

Comments

Verifying articles that need review

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Quick Look...

Edited Mar 25, 2025

2 votes  ·  31 comments

2

Votes

31

Comments

Changing the article owner

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Quick Look...

Edited Mar 25, 2025

2 votes  ·  16 comments

2

Votes

16

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