Using Chat for live chat and messaging
Zendesk messaging
- Web and mobile messaging resources
- About messaging
- Messaging vs. live chat: Which is right for you?
- Notifying end users of legal terms in Zendesk's web-based widgets
- Installing the Web Widget
Third party and social messaging channels
- Social and third-party messaging resources
- About messaging channels for the Zendesk Agent Workspace
- Adding Facebook Messenger channels to the Zendesk Agent Workspace
- Adding Twitter DM channels to the Zendesk Agent Workspace
- Adding WhatsApp channels to the Zendesk Agent Workspace
Custom bots (Flow Builder)
- Best practices: Creating a messaging bot
- Bot and Flow Builder resources
- Comparing the bot building experiences
- Adding rich content to answers in Flow Builder
- Using chatbots in your Zendesk account
Live chat
- Agent guide for live chat
- Live chat basics
- Setting up live chat
- Configuring the widget for live chat
- Reporting for live chat