Using Chat for live chat and messaging
Zendesk messaging
- Web and mobile messaging resources
- Messaging vs. live chat: Which is right for you?
- About messaging
- Installing the Web Widget in a website or Help Center
- Configuring messaging responses for the Web Widget
Social messaging
- Social messaging resources
- About messaging channels for the Zendesk Agent Workspace
- Reauthorizing the connection between Zendesk Support and your Facebook pages
- Linking social channels to a Web Widget
- Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
Custom bots (Flow Builder)
- Bot and Flow Builder resources
- Using a messaging bot for your web and mobile channels
- Understanding the out-of-the-box bot behaviors
- Using Flow Builder to create bot flows
- Using Flow Builder to create a social messaging bot
Live chat
- Agent guide for live chat
- Live chat basics
- Setting up live chat
- Configuring the widget for live chat
- Reporting for live chat