{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Chat
  3. Using Chat for live chat and messaging
  1. Zendesk help
  2. Chat
  3. Using Chat for live chat and messaging

Using Chat for live chat and messaging

Zendesk messaging

  • Web and mobile messaging resources
  • Messaging vs. live chat: Which is right for you?
  • About messaging
  • Installing the Web Widget in a website or Help Center
  • Configuring messaging responses for web and mobile channels
See all 31 articles

Social messaging

  • Social messaging resources
  • About messaging channels for the Zendesk Agent Workspace
  • Reauthorizing the connection between Zendesk Support and your Facebook pages
  • Linking social channels to a Web Widget
  • Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
See all 26 articles

Custom bots (Flow Builder)

  • Bot and Flow Builder resources
  • Comparing the bot building experiences
  • Building a bot using answers
  • Enabling and creating a messaging bot for your web and mobile channels
  • Understanding automated bot response behaviors
See all 11 articles

Live chat

  • Agent guide for live chat
  • Live chat basics
  • Setting up live chat
  • Configuring the widget for live chat
  • Reporting for live chat
See all 10 articles
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