Using Chat for live chat
Chat basics
- Introduction to the Chat dashboard
- How do I configure my network for Chat?
- Zendesk Chat system requirements
- Determining your Zendesk Chat account version
- About Zendesk Chat plan types
Live chat agent guide
- Using structured messages in Zendesk Chat
- Editing your personal settings in Zendesk Chat + Support accounts
- Editing your chat notification settings
- Hiding credit card numbers in chats and chat history
- Exporting Chat Conversion Tracking data
Setting up Zendesk Chat
- Chat skills-based routing FAQ
- About the Chat default triggers
- Adding the Zendesk Chat widget to your website
- Permanently deleting chats and attachments
- Understanding default roles in Zendesk Chat
Configuring the Chat widget
- Chat in Web Widget (Classic) resources
- ConnectOnPageLoad: Configuration best practices for common use cases
- Setting up Zendesk Chat in Web Widget (Classic)
- Migrating from the setNotes and appendNotes API
- Optimizing Chat and Web Widget (Classic) performance
Reporting for Chat
- Analytics 101
- Analytics 101: Monitoring individual agent performance
- Analytics 101: Investigating increasing wait times
- Analytics 101: Filtering by departments
- Analytics 101: Measuring agent productivity
Using the Zendesk Chat mobile app
- Changes to the 'Serve incoming request' button behaviour
- Viewing chat history on your mobile device
- Managing Android app settings
- Optimizing battery life with the Zendesk Chat Android app
- Disabling push notifications
Best practices and recipes
- Recipe: Setting up a lunch schedule for Zendesk Chat
- How can I route incoming messaging notifications to notify only the assigned group of agents?
- Recipe: Delay your proactive messages to give customers a chance to fill out the pre-chat form
- Recipe: Send visitors different chat messages based on their location (country or city)
- Recipe: Identify and track what webpage a customer was on when they started a chat
Chat integrations
- About the Zendesk Sell-Chat integration
- Installing Zendesk Chat for Jimdo
- Installing and using the Atlassian Statuspage integration for Chat
- Setting up Salesforce integration in Zendesk Chat
- Setting up ZohoCRM integration in Zendesk Chat
Using Legacy Chat
- Upgrading from Legacy Chat standalone to Chat Phase 4 (Lite Plans)
- Upgrading from Legacy Chat standalone to Chat Phase 4 (Paid Plans)
- Estimating alignment charges for Chat Phase 4 Migrations
- Initiating your upgrade from Legacy Chat + Support to Chat Phase 4
- Chat upgrade FAQ: Upgrading from Legacy Chat to the enhanced experience