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  1. Zendesk help
  2. Chat
  3. Using Chat for live chat and messaging
  1. Zendesk help
  2. Chat
  3. Using Chat for live chat and messaging

Using Chat for live chat and messaging

Zendesk messaging

  • Web and mobile messaging resources
  • Messaging vs. live chat: Which is right for you?
  • About messaging
  • Installing the Web Widget in a website or Help Center
  • Configuring messaging responses for the Web Widget
See all 32 articles

Social messaging

  • Social messaging resources
  • About messaging channels for the Zendesk Agent Workspace
  • Linking social channels to a Web Widget
  • Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
  • Adding social media buttons to your emails
See all 25 articles

Custom bots (Flow Builder)

  • Bot and Flow Builder resources
  • Using a messaging bot for your web and mobile channels
  • Understanding the out-of-the-box bot behaviors
  • Using Flow Builder to create bot flows
  • Using Flow Builder to create a social messaging bot
See all 9 articles

Live chat

  • Agent guide for live chat
  • Live chat basics
  • Setting up live chat
  • Configuring the widget for live chat
  • Reporting for live chat
See all 10 articles
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