{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Zendesk messaging
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Zendesk messaging

Zendesk messaging

  • Why is my updated visitor information not reflecting in Agent Workspace? 
  • When do conversations timeout in messaging?
  • Using the web widget on a shared browser in Agent Workspace
  • How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
  • Can I update the requester in a ticket on the Agent Workspace and prevent tickets from being created from the updated requester?
  • Error: Changes couldn't be published. Fix the errors and try again
  • Can I transfer a chat to a group my agent is not part of in Agent Workspace?
  • Why are some settings missing on the Chat dashboard?
  • Can Flow Builder display articles from a non-public help center?
  • Is there any way to change the name "Answer Bot" in the messaging Web Widget?
  • How to answer chat requests after hours in the Zendesk Agent Workspace
  • Can I add a numeric field using Flow Builder?
  • Can I have different logos for each of my branded widgets?
  • Can end users manually request chat transcripts in messaging?
  • I'm unable to access Flow Builder
  • Why doesn't the pre-chat form populate?
  • Why is my updated visitor information not reflecting in Agent Workspace? 
  • When do conversations timeout in messaging?
  • Using the web widget on a shared browser in Agent Workspace
  • How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
  • Can I update the requester in a ticket on the Agent Workspace and prevent tickets from being created from the updated requester?
  • Error: Changes couldn't be published. Fix the errors and try again
  • Can I transfer a chat to a group my agent is not part of in Agent Workspace?
  • Why are some settings missing on the Chat dashboard?
  • Can Flow Builder display articles from a non-public help center?
  • Is there any way to change the name "Answer Bot" in the messaging Web Widget?
  • How to answer chat requests after hours in the Zendesk Agent Workspace
  • Can I add a numeric field using Flow Builder?
  • Can I have different logos for each of my branded widgets?
  • Can end users manually request chat transcripts in messaging?
  • I'm unable to access Flow Builder
  • Why doesn't the pre-chat form populate?
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