{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Live chat
  5. Chat accounts and billing
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Live chat
  5. Chat accounts and billing

Chat accounts and billing

Articles about Zendesk Chat billing questions and authentication issues

  • Can I cancel my Support account but keep my associated Chat account?
  • What is the difference between Support business hours and Chat operating hours?
  • Can I integrate multiple Chat accounts into one Support account?
  • I cannot enable Chat for new agents and are being told we do not have enough licenses
  • Can I have a Chat-only agent using Agent Workspace?
  • How do I create a Chat-only agent when I have a Support subscription?
  • Do I need an agent seat to manage the admin settings of my Chat account?
  • Why do I get a blank screen when trying to load Zendesk Chat?
  • How do Chat-only agents log in to Chat?
  • Zendesk Chat asking for username and password
  • Can my agents have separate roles in Chat and Support?
  • How do I cancel my Zendesk Chat subscription?
  • How do I reset my Zendesk Chat password?
  • When is my live chat option available to my customers?
  • Can I cancel my Support account but keep my associated Chat account?
  • What is the difference between Support business hours and Chat operating hours?
  • Can I integrate multiple Chat accounts into one Support account?
  • I cannot enable Chat for new agents and are being told we do not have enough licenses
  • Can I have a Chat-only agent using Agent Workspace?
  • How do I create a Chat-only agent when I have a Support subscription?
  • Do I need an agent seat to manage the admin settings of my Chat account?
  • Why do I get a blank screen when trying to load Zendesk Chat?
  • How do Chat-only agents log in to Chat?
  • Zendesk Chat asking for username and password
  • Can my agents have separate roles in Chat and Support?
  • How do I cancel my Zendesk Chat subscription?
  • How do I reset my Zendesk Chat password?
  • When is my live chat option available to my customers?
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