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Suspending messaging users
Zendesk messaging resources
About conversational support with messaging
Editing and managing messaging triggers
About the standard messaging triggers
See all 55 articles
Social and third-party messaging resources
Adding and configuring the Apple Messages for Business channel
Sending automatic responses to social messages
Adding social media buttons to your emails
Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
See all 23 articles
Messaging vs. live chat: Which is right for you?
Frequently asked questions for Chat to messaging assisted migrations
Setting up Web Widget for messaging when using live chat and Web Widget (Classic)
How migrating to messaging impacts Chat settings
Managing chat triggers when migrating from Chat to messaging
See all 5 articles