Apps and integrations documentation

Extending Zendesk

• About Conversational Data Orchestration
• Creating webhooks
• Managing webhooks
• Setting up Amazon AppFlow with Zendesk
• Admin's guide to the Zendesk API

See all 11 articles

Apps and the Zendesk Marketplace

• Accessing the My Apps page for your installed Support apps
• Using the Zendesk Marketplace
• Managing your installed apps
• Extending Zendesk with top apps

Jira integration

• Jira integration resources
• Setting up the Zendesk Support for Jira integration
• Using the Zendesk Support for Jira integration
• Using the Jira field syncing feature
• Configuring a Jira Cloud webhook for field syncing

See all 9 articles

Salesforce integration

• Salesforce integration resources
• Salesforce integration video guides
• Setting up the Zendesk for Salesforce integration
• Setting up Ticket View in Salesforce
• Using Ticket View in Salesforce

See all 9 articles

Shopify integration

• Setting up the Shopify integration for Support and Chat
• Setting up Shopify profiles and events for Sunshine in Support
• Using the Shopify integration in Support and Chat
• Upgrading the legacy Shopify integration for Support and Chat

Slack integration

• Creating and managing triggers for Slack
• Understanding, installing, and configuring the Slack for Zendesk Support integration
• Using the Slack for Zendesk Support integration
• Using the Answer Bot for Slack integration

Using Built by Zendesk apps

• Installing and using the Scratchpad app
• Installing and using the SLA Event Tracker app
• Installing and using the Bulk Delete app
• Installing and using the Duplicate Lead Manager app
• Installing and using the Ticket Field Manager app

See all 26 articles

More integrations

• Integrating conversations in Admin Center
• About the Zendesk for Microsoft Teams integration
• Viewing the integration log
• Zendesk integration for Discord
• Installing and using the Atlassian Statuspage integration for Support

See all 22 articles