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Ticket customization


Setting up contextual workspaces

What's my plan? Quick Look: Admin Center > Workspaces > Agent tools > Context...

Edited Feb 10, 2025

5 votes  ·  26 comments

5

Votes

26

Comments


Creating pre-filled ticket forms

What's my plan? You can set up a ticket form that has pre-filled values in specific fields (such as the Subject or ...

Edited Feb 11, 2025

15 votes  ·  122 comments

15

Votes

122

Comments


Managing your ticket forms

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Forms A ticket form is a set of predefi...

Edited Jun 21, 2024

15 votes  ·  46 comments

15

Votes

46

Comments


Understanding and optimizing ticket forms

What you can do with ticket forms depends on what Zendesk plan you have. If your plan includes multiple ticket forms...

Edited Nov 15, 2023

3 votes  ·  14 comments

3

Votes

14

Comments


Presenting ticket forms to end users

What's my plan? Quick Look: Admin Center > Objects and rules > Tickets > Forms A ticket form is a set of prede...

Edited Nov 07, 2024

28 votes  ·  72 comments

28

Votes

72

Comments


Options for letting end users submit tickets with forms

What's my plan? The Zendesk help center provides end users with a default HTML form for submitting ...

Edited Jun 21, 2024

4 votes  ·  10 comments

4

Votes

10

Comments


Organizing drop-down list options

What's my plan? You can create drop-down lists that contain multiple levels of organization. This is done using the...

Edited Jun 21, 2024

50 votes  ·  38 comments

50

Votes

38

Comments


Using lookup relationship fields

What's my plan? A lookup relationship field is a custom field that you can use to establish relatio...

Edited Nov 11, 2024

3 votes  ·  87 comments

3

Votes

87

Comments